Disaster! I was recommended this company by another place that did custom cake toppers. This company is a complete disaster. I ordered my topper from the on the 8th of April and still haven't received it. I have heard every excuse from them, as well. They told me they were busy doing bridal shows, so my topper would be late. They assumed that didn't matter because my wedding was in April. Regardless of when I called, my topper was ready to be shipped, then another week would pass. Liars! Finally, I received an email saying that my topper had been mailed on May 31st after I threatened to dispute the transaction. I emailed back because I thought to myself, "Hmmm.. Is UPS open on Memorial Day?" I told them I was tired of the lies and filing a dispute. They emailed me back saying they "intercepted" my package with no info on a refund or what their cancellation procedures are. I hope someone puts them out of business. Deal with them at your own risk.