I wish I would have read the other review on this site before choosing Gateway. We were also very disappointed. We went through Rich also, the owner. He did a great job during all of the preparation, very available for questions, appointments, etc. and is very good at talking about how good they are and neat things that they do for weddings. However we were very disappointed on the day of. We used him for the sound system at our outdoor wedding and he was over 1/2 hour late, so many guests saw him setting up his equipment and there was barely any music to enter to (which we had agreed upon). During the ceremony, he cut songs off too quickly making for several awkward silences (we went through this 1 week prior as well as our wedding coordinator going through cues the day of the wedding!) During the ceremony, he mispronounced names (again, things we went over beforehand) and read awkward introductions about our wedding party which he was supposed to make "really cool". I agree with the other bride in that he rarely played the songs (or even the genre of music!) that we liked and asked me several times if it was OK to play a certain song (??). Just weird.