I had a HORRIBLE experience with this company. First of all, the Vegetable Lasagna I ordered tasted AWFUL at my wedding. When I called about it, they said they pulled it from my line because its "quality was questionable" and it "didn't look right." My vegetarian friends and family had to eat side dishes because there was no main vegetarian course available to them. They still made me pay for the bad food. When I asked that they just cover the price of the bad Lasagna, they said they would only cover a little over one hundred dollars when I paid over $220 for it. Please remember my total bill was nearly $2,700 (not including my missing $350 deposit).
They didn't provide skirting for my head table which I paid for.
They didn't send me back my $350 deposit even after they told me they sent it multiple times. It's over two months later and I still have not received the money they offered to send me.
The owner , Jim, will not speak with you. Every time I got ahold of him, he put me on hold and had me speak with someone else. Then, I was told if I had a problem with anything, I should call up Jim, the owner. Ugh.
I'm about to stand outside their buffet on Sundays to let people know of this awful service. There is NO way they should be voted Madison's best.
My cake was exactly what I wanted. I brought in a picture, and it ended up looking even better! They were easy to work with and very personable.