The price was ok, and the designed the cake as we wanted, but our grooms cake which costs about 1/10 of the wedding cake, got rave reviews for taste, whereas wedding cake was just "ok"
They blew everyone away with taste and design. AND, little did our guests know... the cake was CHEAP CHEAP CHEAP!
We picked one of the middle packages and were set up with Kalib, who we've since become friends with. Jays is great b/c they provide a bound organizer/schedule which is very helpful if you are planning the day yourself or don't have an organizer. He played all our requests, didn't play our do-no-plays, and kept the guests pretty happy. We went a little over on time and he happily stayed to accommodate us - overall he spent 7 hrs with us!
Would give them 10 stars if I could! The answered all my 3 am questions by the next morning, when fedex lost a shipment, they immediately sent more, we got some free envelopes, and they are a vendor for the stars!!! The best part was that we had COMPLETELY CUSTOM invitations (our colors, fonts, etc), with matching EVERYTHING, at a FRACTION (literally) of EVERYTHING else we looked at.
Sort of expensive (in my opinion) given what they did (i.e., they didn't provide any REAL assistance with layout, etc.). They did accommodate our changes easily, but I think they could have helped more with ideas, planning, etc.