Great for engagement photos, we got lots of wonderful shots at many neat locations. However, on the day of our wedding, they seemed very crabby. They didn't want to take all the shots that we'd previously agreed on and they left my reception and hour-and-a-half before it was even over!!! I have zero pictures of the great dance floor stuff or our exit from the event! Plus, they subcontracted the videographer (so I don't even know what business she was from) and when they left, she left with them!! So I also have no video of the last part of my reception. And just to be clear, they were under contract for the entire day (that meant that they weren't supposed to leave until it was over.) I am very hurt by that.
Most of the wedding party's tuxes were the wrong size in some way. My groom's vest lost all of it's buttons during our ceremony and reception. They lost the ringbearer's measurements and then insisted he hadn't had them done even though his mother had her receipt. They weren't very helpful. I was extremely disappointed!!