Galateo was presented to us as THE top italian caterer for our wedding near Verona in June 2013. We went to a wonderful tasting at their offices in Florence and were promised the world. Whilst the prices were almost double that of any other caterer we had been talking to, we agreed that Galateo would provide us with a catering experience to remember on our special day
Their high promises of top food quality combined with 5 star service meant we did not have a concern in the world that we might be let down
This was so far from the experience on the day unfortunately.
The quality of food and service both disappointed us greatly. The attention to detail in the service was totally lacking. There was not a manager in sight - when we had promised he would be there on the day running the show making sure everything was perfect for us.
The differences between the standard of food from the fantastic tasting to the day were enormous and we were both embarrassed in front of our guests and very angry at the money we had spent to get far from a 5 Star service.
To add insult to injury the management at Galateo did not even have the courtesy to respond to our letter of complaint.
All they were interested in was our money. Once they had it they had not a care in the world, They have no idea about customer service.
We have a very clear idea what 5star service and food should be like. This was NOT it.
I warn anyone intending to use them to be very very cautious.
I am happy to share more details of my experience.
Great service with a smile...the planners worked really hard to get everthing right and even though there are cultural differences in the way Italians vs Uk work, they were fantastic to help make our day the best day ever!.
Galateo was presented to us as THE top italian caterer for our wedding near Verona in June 2013. We went to a wonderful tasting at their offices in Florence and were promised the world. Whilst the prices were almost double that of any other caterer we had been talking to, we agreed that Galateo would provide us with a catering experience to remember on our special day
Their high promises of top food quality combined with 5 star service meant we did not have a concern in the world that we might be let down
This was so far from the experience on the day unfortunately.
The quality of food and service both disappointed us greatly. The attention to detail in the service was totally lacking. There was not a manager in sight - when we had promised he would be there on the day running the show making sure everything was perfect for us.
The differences between the standard of food from the fantastic tasting to the day were enormous and we were both embarrassed in front of our guests and very angry at the money we had spent to get far from a 5 Star service.
To add insult to injury the management at Galateo did not even have the courtesy to respond to our letter of complaint.
All they were interested in was our money. Once they had it they had not a care in the world, They have no idea about customer service.
We have a very clear idea what 5star service and food should be like. This was NOT it.
I warn anyone intending to use them to be very very cautious.
I am happy to share more details of my experience.
Great service with a smile...the planners worked really hard to get everthing right and even though there are cultural differences in the way Italians vs Uk work, they were fantastic to help make our day the best day ever!.