This vendor was HIGHLY recommended on all the wedding sites for their professionalism & great prices, so I booked them with high hopes. The day before my wedding, I attempted to verify call time & location & didn't get a response. It wasn't until 2 hrs before the ceremony I was FINALLY able to get a hold of Todd Wilson. Apparently there was a "scheduling error" & he was out of state. At first he was very unapologetic & didn't even offer a replacement (but eventually had one call me 30 mins too late because during that time, I was forced to find another photographer w/ such short notice & ended up paying 2x as much as intended for 8hrs instead of 10hrs & no professional set up photos) I got my deposit back a month later ( after a number of emails & phone calls) & I'm now in the process of filing a case against them for the overage I incurred (I've tried working the situation out with him, but now he is no longer returning my emails & likely wishing I would just GO AWAY)
Dale had to be THE most best vendor to deal with! He was very prompt with emails and the only one that took the initiative and contacted ME before the wedding to make sure everything was a go... which for a frazzled bride, put me at ease!
At first I wasn't going to hire a videographer, but his prices fit within the budget. He was on time, knew where the action was and I love that he got interviews from guests. He was a pleasure to work with and I can not wait to see his DVD!