We had Ben & Diane Taylor. Diane was amazing. She answered questions and responded to emails/phone calls very quickly. She was very organized and a great woman to talk to.
On our wedding day, Diane seemed to become a day-of-coordinator. When we wanted to move dinner up a half an hour, she made it happen. Cannot praise her enough!
They played our songs at the right times, there was one "Do Not Play" song that made its way in the rotation, it was Lady Gaga's "Love Game"(?) the one that talks about a disco stick. My grandmother was a little flabergasted at the song. Nothing major though, and funny after the fact.
I do echo what someone else said, that it would have been nice to get the crowd a little more pumped up. Overall though, I believe they did a good job, and I would recommend them if this is your price range. If you can spend more, you should probably go to the next level.
Jessica was lovely! She always responded to emails/phone calls within a day or two, she was very flexible and helpful. I loved the mini-cupcake taste testing. Our cake on our wedding day was a "little too sweet" according to a few guests, but it could be because they aren't used to fondant.
Very happy with Jessica's service and cake! I'll probably be ordering birthday cakes from her in the future.