We rented our tux and paid in full 5 months prior to our wedding. When we went to pick it up the day before the wedding, it was the WRONG TUX. The manager was incompetent at addressing an error that was the company’s–instead, she kept trying to say it was somehow our error. We had to tell her to confirm our original choices by looking at our receipt (we had showed her), and we had to push for everything. Eventually, after saying that there were none of our chosen style around, she managed to find one of similar size that “might” arrive by the next day. It did end up arriving, so the morning of the wedding we made a special trip to pick it up. After the wedding, when we contacted the company to get compensation, we were told (paraphrased) “we got it right eventually, so we’re off the hook. Oh yeah, and we’re sorry for any additional stress we caused.” When I outlined the deplorable customer service that we received from the store manager, we received a $15 customer service dissatisfaction credit.

-Chad and Amanda