Urban Affairs

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Do not book this rental company unless you want the run around and unwanted stress. Initially I booked because of pricing and the booth at a bridal fair but they offered a groupon type deal a few months after we booked and ended up with more clients than they could handle which lead to poor service. Our contract said they were to be there with all rentals at 3pm and were setting up the backdrop. They phoned the day before the wedding and said they couldn't find my napkins so they were renting them from another store and I would have to arrange payment in lieu of the balance I owed them. Then the Friday before the wedding they showed up at 4pm, and dropped stuff off and didn't tell us where (the assistant was outside in her car instead of telling me where everything was).When they arrived they had an entirely wrong set up for the backdrop and had to leave to rent the right one from a different rental company and even then the backdrop did not get set up until saturday afternoon. The uplighting didn't show up until 7pm, and then only 7 of the 11 lights were there, without extension cords that I had previously requested be delivered. The candles for the vases were not there either, and the vases were FILTHY. It was also very hard to get email replies back, and the things I asked her to look into were not done without me having to remind her. After the wedding I addressed all my concerns and no type of reimbursement was offered. This is a one woman show with too many clients and poor time management, the price difference from other companies does not make up for the poor customer service.

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