Charleston Photo Video

We hired Leslie and Doug from Charleston Photo Video for our wedding on 5/7/10. We purchased a package deal with them to include coverage of our rehearsal dinner, pre wedding preparations, and full wedding coverage. Night of the rehearsal dinner, Leslie and Doug never showed and never called, we had to call them. They stated that they were "sick" and would not make it, but didn't want to call us because they didn't want to upset us. They were late to the pre-wedding preparations and were extremely unprofessional at the wedding. My husband and I were NOT happy with the pictures that were supposedely edited, to include a picture of my matron of honor with her panties showing. They were difficult to work with and unwilling to give us our money back when requested for not showing up to the rehearsal dinner. If you look at the Better Business Bureau, they already have 8 complaints against them. BUYER BEWARE... do not let them do to your day what they did to ours.

Leslie and Doug do fantastic work. There are several issues that we had and continue to have with them. One is their general business practices. They weren't very proactive when it came to calling and confirming things, they were a little scatterbrained, and we still have not received our wedding albums (and at this point we have been married 7 months). When they sent us our bridal portraits they didn't package them very well and they were all so wrinkled that we will have to purchase more in order to hang them in our home. Which ends up being an extra cost to us. I have designed my own wedding album and can have it in my hand in 7-10 days but they continue to tell me that it will take "months" for the printer to get the albums done. I proposed that I could purchase the albums I designed and extra portraits for a small refund ($300) but in response I got not one but 2 nasty emails back from them not addressing the questions that I asked or the proposal I made, just them being defensive. They also accused me of giving a nasty review of them on wedding wire (website) but I had never heard of that website - I will gladly sign all of my reviews. I have been honest and up front in all of them. If you are a bride and groom that don't care about time lines and strong business practices, feel free to hire them...