Jen Carroll Photography

There are not enough characters here for me to write my review and she got a one star rating from me because I couldn't put anything less. I also was told I had to rewrite my review for certain reasons, I just want every bride to know that I had a horrible experience with this photographer, there were many reasons as to why and I cannot sit here and name them all, but mainly it was the professionalism of the photographer, Laura, herself and the owner, Jen, herself that I felt did nothing to rectify the situations that happened here and I do not recommend her. The photographer, Laura, almost had a breakdown because she was listening to everyone but the Bride and Groom, which should be a given, she never apologized. She took more than one photo of a large group shot of my mother-in-law's family and only one photo showed up (or was found of this group shot, when more than one was taken or should have been taken, I mean who only takes one picture of a large group of people? Really?) with sun spots and blurry (this photo was one of the main reasons it took so long because her camera shutter kept acting up and not working correctly). Then the pictures state in the contract it should take 6 to 9 weeks and it took just over 11 weeks, when I kept asking the owner where they were she kept telling me that I should have known (I am not sure how I should have known this, because it was written knowwhere in the contract nor ever told to me until then) that during the holidays pictures can take longer than expected....She kept giving me dates that they would be done, and those dates would come and go and then another date would be given and so on and so forth. When we finally got the pictures is when the one photo was missing initially of the mother of the groom's side of the family, I was offered a discount and freebee for this missing photo and Laura's behavior, then the one picture was found, all blurry with sun spots and I was expected to pay full price and the freebees were taken away because the situation had been rectified, which I felt it had not. Then the emails between Jen and I went back and forth with her arguing this and that, and me arguing back, trying to get my point across, I finally paid her so that I could at least get my pictures (and there are a handful that turned out well that I wanted, but very many that were horrible that I should not have had to pay for, and I should not have had to pay for the service as it was horrible, and should have gotten money back for the way I was treated) and be done with the situation and so I could then write my reviews. I was afraid to write them before I got my pictures for fear she would never give them to me, now this is my third edited review (under the same name and edited under the same exact review, I decided I wanted to add more to it) and she has done nothing but threaten to file a court order on me and my family and friends if we continue to write negative reviews on her. I am only sharing my experience with brides to let them know to be carfeul who you choose as your photographer because my whole ordeal was a nightmare, and it still ongoing just becuase I want to to tell people what I went through and Jen does not want people to know. Good luck brides and I hope you all have a special wedding day.

We were excited after booking Jen, she seemed to offer what we were looking for at a reasonable price, but we were mistaken. Before booking we met with a few different venders; we were looking for someone who could offer two photographers, someone with a photojournalistic style, and if possible someone who had done weddings at The Henry Ford before. Jen showed us some books, we liked the samples, we asked who would be our photographer (she and 2 others had done the pictures in the samples), she checked her calendar and said that she herself would be at our wedding and that she would bring another photographer along to get the pictures that we discussed. She also told us that she had done weddings at The Henry. We booked her over another photographer based on this information. A few months later, we asked for our engagement shoot, she wasn’t available but sent an associate Samantha (not one of the photographers listed on the website as part of the company) which was fine for the engagement shoot. Samantha was very nice, but had never been to The Henry Ford before. Again, this was fine because we weren’t too concerned with the engagement pictures. We asked her if she would be the one coming to help Jen at the wedding and she said no. The week before the wedding, Jen called me to discuss the final details for the day. We talked about the arrival time details, ran through a list of “must have” pictures, I told her that there would be two vender meals for them, “see you Friday!” etc. At no point did she say anything about not being able to make it. On the day of the wedding, Samantha arrived to the ready room at the hall. I was happy to see her since we had met at the engagement shoot and assumed she was going to be Jen’s assistant. I asked where Jen was, and she looked confused and said that Jen wasn’t coming. I told her that we had arranged for two photographers, she texted with Jen and said that she was doing another wedding that day and that maybe she might have said that she “might bring a student” with her to our wedding back when we signed the contract. This was a very unwelcome surprise to me, as it would be to any bride at the last minute on her wedding day. I called Jen the next day to discuss what had happened, and she never called me back. Over email I asked about when the pictures would be ready, she gave me several dates (when the date she gave me came up, she would then give me another date). We received our digital package a little over 2 months later. The pictures came out ok, but there are many pictures that we asked for that were missed, or that didn’t turn out. It says in the contract that if Jen can’t make it she can send a suitable replacement, and that’s fine, but then why didn’t she tell me in advance that she wasn’t coming? Especially since we spoke 2 days before the wedding and she said “see you then”. In the same conversation I said that I had set up 2 meals for them, if she wasn’t going to provide the 2 photographers we discussed, that was the time to talk to me about it, since not only did I not get the service I had paid for, but I also paid for a meal that no one was there to eat. The worst part of it all was being upset on my wedding day, and she has never apologized.We do not recommend Jen Carroll.