Reviews
Brian was very quick and responsive when I was first acquiring information about his services, and I was very confident his photo booth would be a big hit w/ my guests -- and I was right! Unfortunately, after everything was said and done, we realized we had a bit of a situation that left me pointing my finger @ The Brian West Show, and had him pointing his finger back at me. My attempt at a quick explanation...
*Brian's DJ services were already booked the night of our wedding, so he assured me his wife would be able to run the booth for our event.
*Brian arrived earlier in the day and set-up the photo booth and equipment so all would be ready when his wife arrived that night for our event (the booth was schedule from 7-10pm).
*Our guests arrived after the ceremony (about 4:30pm), saw the photobooth set-up, and (not realizing that someone would arrive later in the evening to do this for them) attempted to turn it on themselves.
*In their attempts to get the booth up-and-running, we found out later that the settings on the photobooth had been changed from "print and save jpeg" (which would allow us to receive a CD of digital images after the night was over) to "print only".
*Brian's wife arrived on-time that night to start the booth and unfortunately found the "blue screen of death". She promplty called Brian who was able to talk her through the process of fixing it over-the-phone and saved the night by successfully getting the booth up-and-running.
*My guests had a blast with the photo booth, Brian's wife was very pleasant to work with, and we received a fun album full of photo-strip memories of the night.
About a month after the event, I emailed Brian asking when i could expect the CD of photos (up until this time, we had no reason to believe we wouldn't recieve everything we paid for). He politely informed me there would be no CD, so I replied asking for a partial refund. This is where things got ugly and the finger-pointing began. He believes it was the fault of my guests, and since I'm responsible for my guests, I wasn't entitled to a refund. I argued that no damage had been done to his equipment, and that if it was a simple setting that prevented the CD, the representative he sent in his absence should have been trained well enough to make sure everything was in proper order for the event... afterall, I have no proof that the proper setting was selected prior to my guests turning the machine on. Anyway it was obviously a touchy subject for both of us, but after emailing back-and-forth, Brian finally agreed to send me the partial refund I requested.
My only complaint about Brian is how unprofessionally he handled himself in his emails while we were working through the conflict.
In his favor, I want to say that he and his wife were both very prompt, responsive, friendly, and in the end they did what needed to be done to keep the customer happy.
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