Enchanting Moments

After being referred there by a friend who had great success with them, we decided to order our bridesmaids dresses from them.

A week prior to taking the girls there, I called to ask if an appointment was necessary for bridesmaids, I was told there wasn't any need for one and someone would be happy to help us when we got there. When we arrived we were immediately snapped at about how we didn't have an appointment and how they wouldn't serve us if we didn't. I pointed out that whoever I'd spoken to had said there was no need for one as we were only looking at bridesmaids dresses and that we were prepared to buy them that day. In a huff, the assistant that greeted us mumbled something under her breath as she walked off and got someone to help us. The selection was extremely limited and the girls had a hard time choosing something they liked when they couldn't try it on. The assistant helping us was less than useful. She grudgingly showed us catalogs from the designer and swatches, and had a "what you see is what you get" attitude about everything. Eventually the girls picked and paid for their dresses, and we were told there would be 8-12 weeks shipping on the dresses, meaning they'd be in by the end of August.

In the middle of August I received a phone call from the assistant that had helped us saying that the dress one of my bridesmaids picked wasn't available in navy, but it was available in midnight which, as she described it was a black with blue tint. At the time of ordering them I'd asked repeatedly that she double check and make sure all the dresses came in navy and she reassured me they did. When I asked what could be done about the situation, she snapped back at me saying that the BM had one of three dress choices and that's all they could offer us. I passed this on to the BM who dealt with the situation and ended up picking a different dress but no compensation for the inconvenience was offered and they couldn't even promise that it would be in 2 weeks before the wedding.

The other BM's dress didn't arrive for 17 weeks after ordering. We ordered the dresses in May and it didn't arrive until a week before the wedding- our wedding was Oct 3rd. The store couldn't explain what had taken so long, nor were they willing to work with us on tracking down the dress. When we requested the tracking number be faxed to me so that I could see exactly where it was in transit, they failed to fax it. They hung up on us repeatedly when we'd call to check on the status of it, never returned our calls and kept giving us incorrect dates as to when the dress would arrive. Thankfully when the dress did turn up, the bridesmaid didn't need any alterations. When my husband spoke with the store owner about the situation, they were far more polite to him but still unwilling to try and track down the missing dress until he threatened legal action against them.

I will not be referring them to anyone and I will never use them again for anything. They're overpriced, the store is grotty and outdated with miserable wenches for sales assistants and their customer service leaves something to be desired.