Vizual Productions

We found Vizual Productions at 2 bridal shows. Their price seemed reasonable so we went with them. Everything went fine at the wedding. After the wedding, they were nearly impossible to get a hold of. I am very patient but got nervous as our 1 year anniversary was approaching and we had not gotten the video. I left messages with no return calls and sent emails with no response. Then thier number was disconnected. Only after I sent a certified letter threatening legal action if we did not get our video, did I get the video. They never called me, never apologized, never said anything. I am glad we got our video but they caused us alot of grief and thier work was only average. They have no sense of good customer service. I would not recommend using them!!!!

We found Vizual Productions at 2 bridal shows. Their price seemed reasonable so we went with them. Everything went fine at the wedding. After the wedding, they were nearly impossible to get a hold of. I am very patient but got nervous as our 1 year anniversary was approaching and we had not gotten the video. I left messages with no return calls and sent emails with no response. Then thier number was disconnected. Only after I sent a certified letter threatening legal action if we did not get our video, did I get the video. They never called me, never apologized, never said anything. I am glad we got our video but they caused us alot of grief and thier work was only average. They have no sense of good customer service. I would not recommend using them!!!!

We met Troy at the CT Wedding Show and he seemed like the perfect videographer. And once the day came he did a great job staying out of the way while still managing to get some cool shots.

However, before the wedding there was apparently some confusion as to whether we had actually booked them and we almost didn't have a videographer. Then after the wedding, we didn't hear from him for over 10 months. So their follow through isn't the greatest.