Reviews
We were sent a link to the photos online two weeks after the wedding and made our selections within 1-2 weeks. Our wedding was on October 12th and we were assured that all of the photos would be completed well before Christmas (we were planning on giving the albums to our parents as gifts). I called Mark several times and was reminded that it takes some time to process the photos (center, crop, lighten, etc). As November disappeared and Christmas approached Mark continued to come up with excuses why the photos were not ready.
When we received them before Christmas, it was clear that they had not been edited at all, but were just printed. The shot with my wife and I walking down the isle was not even centered. Another shot that was not centered had a guest on the left blowing their nose. That seemed like an easy crop for anybody editing pictures. Many pictures were very dark including our first kiss. Mark said the corrections were going to be expressed and definitely would be back well before the holidays. I asked Mark if he could make a copy of the photo CD and he declared he would love to for $25 a copy. This process takes about 2 minutes and cost about 5 cents a CD, so I decided to do this myself.
I continued to get the run around. He told me that they were real busy with Christmas photos and had fallen behind. This was confusing since we had our wedding in early October and it should have been priority. On the morning of December 23rd, the last day the store was open, I called Mark and drove out to get the pictures. He said he was tracing the package and that he was definitely going to have it. He failed to answer my calls all morning. I drove 40 minutes out to his office where no one answered the door despite an open sign. When I was almost home I received a call from an obliviously happy Mark that the photos were in. I turned around, drove back a half hour, and got the pictures.
The photos were not in the albums when I picked them up. Mark was trying to rush me out as I sat down to check the pictures. He then declared that there were a handful of pictures that were still too dark and that he was going to have those fixed and sent to us immediately (We never received those). When I agreed Mark had to verify which pictures they were, which indicated that this was not on his list before I checked. My wife spent over 22 hours editing the lighting and cropping of the photos. Ultimately, the customer service was terrible and the job was incomplete.
We had an amazing wedding and the album my wife made, which includes several pictures from our guests, turned out well. I never lost me temper with Mark’s incompetence and was satisfied with leaving the whole affair behind me. However, this weekend while attending the third wedding since ours, my wife brought up the whole affair again. It is a shame that we had to have this experience, but it would be wrong for us not to enlighten others of the pitfalls of Natural Aspects photography.
We were sent a link to the photos online two weeks after the wedding and made our selections within 1-2 weeks. Our wedding was on October 12th and we were assured that all of the photos would be completed well before Christmas (we were planning on giving the albums to our parents as gifts). I called Mark several times and was reminded that it takes some time to process the photos (center, crop, lighten, etc). As November disappeared and Christmas approached Mark continued to come up with excuses why the photos were not ready.
When we received them before Christmas, it was clear that they had not been edited at all, but were just printed. The shot with my wife and I walking down the isle was not even centered. Another shot that was not centered had a guest on the left blowing their nose. That seemed like an easy crop for anybody editing pictures. Many pictures were very dark including our first kiss. Mark said the corrections were going to be expressed and definitely would be back well before the holidays. I asked Mark if he could make a copy of the photo CD and he declared he would love to for $25 a copy. This process takes about 2 minutes and cost about 5 cents a CD, so I decided to do this myself.
I continued to get the run around. He told me that they were real busy with Christmas photos and had fallen behind. This was confusing since we had our wedding in early October and it should have been priority. On the morning of December 23rd, the last day the store was open, I called Mark and drove out to get the pictures. He said he was tracing the package and that he was definitely going to have it. He failed to answer my calls all morning. I drove 40 minutes out to his office where no one answered the door despite an open sign. When I was almost home I received a call from an obliviously happy Mark that the photos were in. I turned around, drove back a half hour, and got the pictures.
The photos were not in the albums when I picked them up. Mark was trying to rush me out as I sat down to check the pictures. He then declared that there were a handful of pictures that were still too dark and that he was going to have those fixed and sent to us immediately (We never received those). When I agreed Mark had to verify which pictures they were, which indicated that this was not on his list before I checked. My wife spent over 22 hours editing the lighting and cropping of the photos. Ultimately, the customer service was terrible and the job was incomplete.
We had an amazing wedding and the album my wife made, which includes several pictures from our guests, turned out well. I never lost me temper with Mark’s incompetence and was satisfied with leaving the whole affair behind me. However, this weekend while attending the third wedding since ours, my wife brought up the whole affair again. It is a shame that we had to have this experience, but it would be wrong for us not to enlighten others of the pitfalls of Natural Aspects photography.
We were sent a link to the photos online two weeks after the wedding and made our selections within 1-2 weeks. Our wedding was on October 12th and we were assured that all of the photos would be completed well before Christmas (we were planning on giving the albums to our parents as gifts). I called Mark several times and was reminded that it takes some time to process the photos (center, crop, lighten, etc). As November disappeared and Christmas approached Mark continued to come up with excuses why the photos were not ready.
When we received them before Christmas, it was clear that they had not been edited at all, but were just printed. The shot with my wife and I walking down the isle was not even centered. Another shot that was not centered had a guest on the left blowing their nose. That seemed like an easy crop for anybody editing pictures. Many pictures were very dark including our first kiss. Mark said the corrections were going to be expressed and definitely would be back well before the holidays. I asked Mark if he could make a copy of the photo CD and he declared he would love to for $25 a copy. This process takes about 2 minutes and cost about 5 cents a CD, so I decided to do this myself.
I continued to get the run around. He told me that they were real busy with Christmas photos and had fallen behind. This was confusing since we had our wedding in early October and it should have been priority. On the morning of December 23rd, the last day the store was open, I called Mark and drove out to get the pictures. He said he was tracing the package and that he was definitely going to have it. He failed to answer my calls all morning. I drove 40 minutes out to his office where no one answered the door despite an open sign. When I was almost home I received a call from an obliviously happy Mark that the photos were in. I turned around, drove back a half hour, and got the pictures.
The photos were not in the albums when I picked them up. Mark was trying to rush me out as I sat down to check the pictures. He then declared that there were a handful of pictures that were still too dark and that he was going to have those fixed and sent to us immediately (We never received those). When I agreed Mark had to verify which pictures they were, which indicated that this was not on his list before I checked. My wife spent over 22 hours editing the lighting and cropping of the photos. Ultimately, the customer service was terrible and the job was incomplete.
We had an amazing wedding and the album my wife made, which includes several pictures from our guests, turned out well. I never lost me temper with Mark’s incompetence and was satisfied with leaving the whole affair behind me. However, this weekend while attending the third wedding since ours, my wife brought up the whole affair again. It is a shame that we had to have this experience, but it would be wrong for us not to enlighten others of the pitfalls of Natural Aspects photography.
We were sent a link to the photos online two weeks after the wedding and made our selections within 1-2 weeks. Our wedding was on October 12th and we were assured that all of the photos would be completed well before Christmas (we were planning on giving the albums to our parents as gifts). I called Mark several times and was reminded that it takes some time to process the photos (center, crop, lighten, etc). As November disappeared and Christmas approached Mark continued to come up with excuses why the photos were not ready.
When we received them before Christmas, it was clear that they had not been edited at all, but were just printed. The shot with my wife and I walking down the isle was not even centered. Another shot that was not centered had a guest on the left blowing their nose. That seemed like an easy crop for anybody editing pictures. Many pictures were very dark including our first kiss. Mark said the corrections were going to be expressed and definitely would be back well before the holidays. I asked Mark if he could make a copy of the photo CD and he declared he would love to for $25 a copy. This process takes about 2 minutes and cost about 5 cents a CD, so I decided to do this myself.
I continued to get the run around. He told me that they were real busy with Christmas photos and had fallen behind. This was confusing since we had our wedding in early October and it should have been priority. On the morning of December 23rd, the last day the store was open, I called Mark and drove out to get the pictures. He said he was tracing the package and that he was definitely going to have it. He failed to answer my calls all morning. I drove 40 minutes out to his office where no one answered the door despite an open sign. When I was almost home I received a call from an obliviously happy Mark that the photos were in. I turned around, drove back a half hour, and got the pictures.
The photos were not in the albums when I picked them up. Mark was trying to rush me out as I sat down to check the pictures. He then declared that there were a handful of pictures that were still too dark and that he was going to have those fixed and sent to us immediately (We never received those). When I agreed Mark had to verify which pictures they were, which indicated that this was not on his list before I checked. My wife spent over 22 hours editing the lighting and cropping of the photos. Ultimately, the customer service was terrible and the job was incomplete.
We had an amazing wedding and the album my wife made, which includes several pictures from our guests, turned out well. I never lost me temper with Mark’s incompetence and was satisfied with leaving the whole affair behind me. However, this weekend while attending the third wedding since ours, my wife brought up the whole affair again. It is a shame that we had to have this experience, but it would be wrong for us not to enlighten others of the pitfalls of Natural Aspects photography.
Totally not happy with our photographer. I was very disappointed that our pictures were taken in front of a nasty looking fireplace instead of where the actual ceremony occured. There were not any pictures taken with just me and each of my bridesmaids, even after I asked. There were no pictures taken of our guests at either the ceremony or reception. Instead there were an outrageous number of pictures taken of personalized water bottles that were sitting on the tables. There was also not any shots of the wedding party at the head table. I think the better shots came from our guests cameras. Really disappointed.
To write a review, you must login first.
Location