Flower You

DO NOT BOOK ANY SERVICES WITH THEM!!! Our experience was horrible with this vendor! Their flowers are extremely over priced! They were very economical with our flowers. Basically, it looked like they stripped a bunch of orchids to make the personal flowers and decor. My own bouquet turned out smaller than the rest of my bridesmaids' bouquets. The owner, Alex Todd is very disorganized and unprofessional in terms of directing her staff. The day before my wedding, I received a phone call from one of her staff at the shop to inform me the flowers chosen would brown easily. They would require at least six hours to set up all floral arrangements. I told them that the garden is a city

owned park. Not only were they not flexible but they were not sympathetic at all. They flat out told us," THAT IS A HUGE PROBLEM!!" I had to make a long trip to her shop the day before my wedding. Not only was Alex unprepared for the meeting, she was very surprised to see me there. She quickly sorted the situation & assured us she would be personally be there to handle everything & it's all set for the big day. On the day of our wedding, it was a major disaster!!! Her staff arranged all the flowers from the bouquets to corsages at our reception tent. My own wedding party have to move the flowers to the ceremony site and remind them what was missing from the floral list. By the time we locate her staff to get our personal flowers, we were running half an hour late in our ceremony. They forgot the wristlets for our family members. They had to arrange them on the side. My own bouquet had missing rhinestone jewelry! The stems were not trimmed at all. Our archway did not have any flowers, only the sides had a few scattered orange lilies. The tent liner had orchid petals scattered over the trimming of the tent instead of cascading orchids parting the tent. All of our personals were stuck in a large heavy vase to keep the flowers fresh. Our flowers start to wither during the cocktail hour. When I informed Alex how displeased we were with her service, not only did she not apologize for the overall service. She sent me an email one week later blaming my MOH as well as my wedding party for causing the delay. She claimed her staff could not find MOH when her staff was hiding at the tent. I pointed out all the problems with the flowers as well as the missing items (rhinestones & wristlets) on the day of the wedding. She did not address any of those issues. She simply stated certain staff members were not responsible for the floral coordination nor do they work at her store. Ironically, they were the ones handling my floral arrangements the day of and before my wedding. I have no idea why they were in the store as well as placing calls to handle her client's flowers. We rent out the vases to lower the florist cost. Not only were the glass vases heavier than the sample shown to us, no boxes or bins were provide to us. We end up calling car service to make the difficult transportation of the vases. Our family helped us with the return of the vases right after our wedding. I received two emails and phone calls claiming for five missing vases. I confirmed with my family that all the items had been signed & returned. They charged us $35 ea for two slightly cracked vases. She claim that her eight complimentary buckets cost $15.00 ea. to hold the corsages. The bottom of the bucket had a price tag- $2.55 ea./$27.60 doz. She demanded crystals back from a branch arrangement when it was paid in full. I demanded half of the payment for returning the crystals and she dropped the whole claim. Overall, I was extremely disappointed with Alex and her inexperienced staff, manpower, service, lack of professionalism, and organization at FLOWER YOU. I would not recommend this vendor to anyone. I was extremely disappointed on the day of my wedding.