Reston Limo

2.5 stars

The invoices we signed with Reston Limo stated that no changes could be made a week before the event. Three weeks before the wedding, when I realized that we would only have about half of the OOT guests we originally anticipated, I called to inquire about canceling one of our two 55-pax coach buses. They told me that because we were within 30 days of the event, I could use that money for another vehicle or service, but we wouldn't get anything back. This annoyed me because their invoice is vague - the full payment is required 30 days before the event, but you can make changes up until a week before. So warning: if you're unsure about how many OOT guests you may need to transport, make your RSVP deadline at least 6 weeks before your wedding (this gives you the two weeks you'll need to hunt down the RSVP deadbeats) or don't use Reston Limo. I probably could've argued with them more aggressively, but I was stressed out and made FI deal with them. He arranged for them to send us a minibus to transport the bridal party to the rehearsal, RD, and back to the hotel on Friday night. That ended up working out really well, but I'm still annoyed with them. On Saturday, the 55 pax coach bus broke down and was about 30 minutes late to pick up guests staying in Dunn Loring. To the company's credit, they did let my coordinator know and the ceremony only started about 15 minutes later than originally scheduled on a very rainy Saturday. Had the weather been nice, this delay would've caused us to miss doing pictures in the Upper Senate Park, and I'd probably give them an F. Going from the ceremony to the reception, the drivers got confused and went back to the Capitol Hill Suites as opposed to the Capitol Hill Club, but that was easily fixed. All in all, the drivers did a good job of navigating the city streets, especially the tight turns in Mt. Pleasant.